Refund policy

Refund, Return, and Reship Policy

Reship Policy

If your Lunare arrives damaged or defective, we offer a 30-day reship policy with no hassle. To qualify for a reshipment, please provide photo proof of the damaged or defective item within 30 days of receipt. The photo must be taken in good lighting and be of high quality, clearly showing the defect or damage. Once we verify the issue, we will promptly send you a replacement.

Refund Policy

We offer a 30-day refund policy if there is an issue with the item or with the shipping. If your Lunare Projector has a defect or was damaged during shipping, you can request a refund within 30 days of your purchase. Please contact us at lunare.care@gmail.com to initiate the refund process. Depending on your preference, we will either refund your purchase amount or offer a reshipment of the product.

Return Policy

Please note that we do not accept returns. However, we offer flexible refund and reship options to ensure your satisfaction. If you encounter any issues with your product, please contact us to discuss the best solution for your situation.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14-Day Cooling Off Period

No Returns Accepted
Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges once an order has been delivered. Please review your order carefully before completing your purchase.

EU Right of Withdrawal Exception
As per Article 16(e) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to sealed goods that are unsuitable for return due to health protection or hygiene reasons, if unsealed after delivery. Since our products come into direct contact with the face and body, they are considered hygiene-sensitive items and cannot be returned once opened.

Refunds for Defective or Incorrect Items Only

We only offer refunds if:

  • You receive a defective product (e.g., damaged upon arrival).

  • You receive the wrong item due to an error on our part.

To request a refund for a defective or incorrect item, please contact us at lunare.care@gmail.com within 48 hours of delivery with:

  • Your order number

  • A photo showing the issue

If approved, we will issue a refund to your original payment method within 5–10 business days.

Order Cancellations

Once an order is placed, it cannot be canceled or modified, as we process and ship orders quickly.

By placing an order with us, you acknowledge and agree to this No-Return Policy.

Refund/Resend Policy

We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at lunare.care@gmail.com.

To be eligible for a refund your item must have been damaged upon arrival or must not have arrived at the designated address. For damaged items, you must provide pictures of the damaged item in clear lighting with the defect clearly showing, as well as a copy of your receipt.

Returns

We do not accept returns — only refunds and resends if the criteria are met.

For any inquiries or to initiate a refund or reship request, please contact us at lunare.care@gmail.com. We are here to help and ensure you have the best experience with your Lunare.